Natali Jewelry Manufacture
Ognjeslava Utješenovica 4a
10 000 Zagreb,
Croatia
OIB: 22383342654
Company registered in the Commercial Register of Commercial Court in Zagreb
mail: natalijewellery4@gmail.com
These terms and conditions define the process of ordering, shipment and refunds or claims of the goods in our online shop. The distributor of the goods offered on these pages is Natali Jewelry Manufacture, Ognjeslava Utješenovica 4a, 10 000 Zagreb. The Customer is any visitor of the online shop who chooses at least one product, orders and pays for the ordered goods, and thus express its agreement with these contractual terms.
General business terms for the online shop natalijewellery.com are in accordance with the applicable Consumer Protection Law (N.N. 41/14; 110/015), Title III. – Signing off-premises and distance contracts section VII – contract is concluded, and they represent a notification according to Article 43 ZZP. By ordering products the Customer express its agreement with these contractual terms.
Natali Jewelry Manufacture enables purchases from the whole selection available online through the online shop. The products are described and presented in detail and the color of the products may vary due to lighting and monitor settings.
Prices are formed in EUR and are inclusive of any applicable value added tax. When completing the purchase, the price stated on the day of the order will be charged, meaning all ordered goods will be delivered according to the prices valid when the offer was created, that is, in the moment of purchase. Natali Jewelry Manufacture reserves the right to change prices at any moment, without prior notification and regardless of discounted prices and special offers.
Additional costs may be applicable for orders made by customers living outside of the EU, such as customs duties and fees and other applicable taxes, which are covered by the Customer.
Natali Jewelry Manufacture reserves the right to change these general terms and conditions without prior notification.
General terms of business are valid for purchases in both the online and physical shop.
ORDERS
Natali Jewelry Manufacture reserves the right to postpone a product delivery, if there is a problem with the payment or if the Customer provided insufficient data relative to the delivery. If the ordered product is not available (temporarily or is sold out), the Customer will be notified via e-mail. In case the product is sold out, the order will be cancelled and the Customer will be refunded.
TERMS OF PAYMENT
We provide our customers the possibility to make payments with all credit and debit cards. a means of payment by American Express, Visa, Master Card.
COST OF DELIVERY
Delivery costs are not included in the price of the product and are charged separately in the checkout.
The Customer is obliged to review the shipment during the takeover of the shipment, report any visible damage directly to the shipper, and refuse to receive the damaged shipment. By signing the invoice and the receipt of the invoice, the registered user confirms that during the takeover of the product he carried out his inspection and that there was no objection to the damage on the transport packages.
If the Customer refuses to receive the shipment due to an identified and visible damage on the packages, he must fill out the appropriate form of the delivery and courier service regarding the damaged shipments, and send an e-mail immediately or within 8 (eight) days at the latest to inform Natali Jewelry Manufacture whether he wants another delivery or a refund. Upon the receipt of the reported shipment and the appropriate form, Natali Jewelry Manufacture is obliged to send out the product again, within the deadlines prescribed for delivery, if this product is in stock at Boudoir or make a refund at the request of a registered user.
Available products:
Products that are immediately available will be shipped within 1-2 working days (Mon-Fri).
During the period of sales, time of delivery may be prolonged.
TIME OF DELIVERY
We ship all orders using the Croatian Post and the expected time of delivery is:
Croatia – 1-2 working days, shipping to islands may take longer, as well as during sales, when the time of delivery is extended up to 7 working days.
Europe – up to 5 -7 working days
Rest of the world – up to 14 – 21 working days
Natali Jewelry Manufacture shall not be liable to you or be deemed to be in breach of this Contract by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control such as adverse weather conditions or packages being inspected by customs.
COST OF DELIVERY
RETURN OF GOODS AND FUNDS
For refunds, please contact us via e-mail at natalijewellery4@gmail.com.
You are entitled to revoke the Contract within 14 days. To apply your right of revocation within the required period, it is sufficient if you send the notification about the application of your right of revocation before the expiration of the revocation period, with a clear statement sent via e-mail to natalijewellery4@gmail.com.
Please state your name and surname, address, and phone number. We will send you the confirmation of the revocation of the Contract without delays via e-mail.
The Seller is obliged to refund the Customer within 14 days upon receiving the goods.
The goods must be returned in their original condition, must not have been worn or used, and should be returned with all original labels and invoice.
The protection label must stay on the product.
TYPES OF RETURNS
Exchange for a different size or another item
Exchange is possible if the desired product is available.
PERSONAL DATA PROTECTION
We are obliged to provide personal data protection by collecting only the essential, basic customer information necessary to meet our responsibilities. All customer information is strictly kept and only accessible to employees who are required to do this to complete the transaction. All our employees are held responsible in compliance with the privacy policy.